Below are frequently asked questions for all our products.
For more specific questions, select your product by typing the name in the field below.
Below are the frequently asked questions for the i2900 型扫描仪.
Select another product by typing the name in the field below.
有关使用此软件的信息,请参阅 Smart Touch 用户指南。
For information on how to contact Alaris support, please visit Alaris Services and Support.
有关使用扫描仪验证工具的详细信息,请单击此处
Warranty Information is provided in Appendix B of the User's Guide.
Reseat the feed module. Sometimes a loose feed module causes this error. See User’s guide: “Replacing the feed module or feed module tires”
This error is usually caused by a corrupt or missing wia.dll file. Anti-virus software or an IT policy setting is likely removing the file after it is installed.
Copy the WIA.dll file to:
For i2900: C:\Windows\System32\Kodak\kds_i2900\
For i3000: C:\Windows\System32\Kodak\kds_i3000\
Call the regional Kodakalaris help desk if the issue persists.
Ensure the Gap release is closed for normal type documents. The gap release is located at the lower left side of the scanner and should be in the horizontal position for normal documents. For thicker documents, the gap release should be in the vertical position and the rear exit should be used. Please see the video on the web page.
Following is a listing of the error codes that may be displayed in the Function window. When an error occurs, the red indicator will blink and a number is displayed in the Function window.
For more information please refer to the Section 6, User Guide
Verify that the USB cable is seated into a USB port on the computer and on the scanner.
Please clean the scanner. See the procedures in Section 5, Maintenance of the User Guide.
In the US, call 1-800-431-7278 and order part #5K3045.
In other countries, please call your regional contact for consumables.
将 PRESTO! BIZCARD 软件安装到运行 WINDOWS 8 的系统之后,安装期间或安装完成之后首次启动软件时出现以下消息:
“未检测到 .NET Framework 版本 2.0 或更高版本。 某些同步功能可能无法正常工作。”
Kodak Alaris 是广受认可的数据采集及智能文档处理解决方案的提供商,致力于简化业务流程。我们的宗旨是以数十载的影像科学创新为后盾,通过智能化、互联的解决方案帮助各行各业的用户实现有效的信息利用。在全球直接提供和通过我们的渠道合作伙伴网络提供屡获大奖的扫描仪、软件和服务。
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